Vila Gale Santa Cruz
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Vila Gale Santa Cruz
Vila Gale Santa Cruz
Overlooking the Atlantic Ocean in a tranquil area of Madeira, Vila Galé offers deluxe accommodation with a wellness centre. It features a pool, beauty treatments and nearby golf facilities.
Ratings and reviews
Cleanliness4.7
Location4.2
Service4.4
Rooms4.4
Value4.2
Sleep quality4.4
Traveller reviews
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Mentioned by travellers
Couple
UK
Comment: 8 Mar 2025
Nice hotel
The hotel is a haven for walkers who are out everyday on an activity. So breakfast and dinner are all you need. Food is good and varied enough - the problem is always not to overeat in a buffet. The bar had a nice range of drinks. There is a wine menu at dinner. There are several nice local restaurants , a cake/bakery shop, and supermarket in Santa Cruz square behind the seafront in which we ate Portuguese delicacies which is a short walk from the hotel. Recommend booking a superior room with sea view as the standard rooms can have a poor outlook (on one side look into a building site with all the attendent noise). A sea view room has a good view straight onto the sea and it was lovely listening to the waves. Rooms are a good size and bathroom is a nice size with a balcony. The hotel never appeared crowded. However there is noise from aircraft landing and taking off - not often and interesting to watch but the noise was there if you are in the hotel and not on an activity. The spa was nice and not crowded and yes plastic caps must be worn in the indoor pool (weird), the spa receptionist may not be apparent but just say “ hello , hello” and she appears. She signs out the spa Towels. The reception and restaurant staff were very friendly and helpful. although there is one guy on reception and also drives the shuttle bus who sucked the life blood out of any situation such as checking in when he was not welcoming and when asked a question looked at you like guests should not ask questions and the answer was monosyllabic - hospitality may not have been a good career move for him!! CAn also get a local bus direct into Funchal and there is a taxi rank close by. Overall I liked the hotel.
Hotel response
Comment: 11 March
Dear Guest,
It was a pleasure welcoming you at Vila Galé Santa Cruz and we would like to thank you for the time taken to share your experience at our hotel.
We are happy to learn you enjoyed you stay with us, and are grateful for your comments, which are extremely important to us, as they help us to correct any shortcomings and improve the level of our services. Our goal is to meet and exceed the expectations of those who visit us.
It would be a great honour for us to welcome you back to Vila Galé Santa Cruz or any other Vila Galé in Portugal or Brazil.
Sincerely
Carla de Sousa
Hotel Manager
It was a pleasure welcoming you at Vila Galé Santa Cruz and we would like to thank you for the time taken to share your experience at our hotel.
We are happy to learn you enjoyed you stay with us, and are grateful for your comments, which are extremely important to us, as they help us to correct any shortcomings and improve the level of our services. Our goal is to meet and exceed the expectations of those who visit us.
It would be a great honour for us to welcome you back to Vila Galé Santa Cruz or any other Vila Galé in Portugal or Brazil.
Sincerely
Carla de Sousa
Hotel Manager
Family traveller
BE
Comment: 25 Jun 2024
Stayed in: Jun 2024
Nice and clean hotel with nice promenade and beautiful seaside location.
Very nice hotel with friendly staff. Beautiful seaside location with lovely promenade between. We had nice room with beautiful sea view. It was mentioned that there were 2 restaurants, buffet and à la carte. At the counter, however, they said it was just the buffet. The breakfast was very good, the supper was slightly less according to choice of meat. But delicious cheese and dessert buffet. The animation in the bar should be indicated, only at the counter entrance it is mentioned. It was a coincidence every time we walked by that we saw someone singing or performing. Maybe hanging out at the pool would be more pleasant for the artists too. The proximity to the airport was rather an attraction and certainly not disturbing. the shuttle to Funchal was also nice. Definitely doing the promenade all the way is worth it and beautifully landscaped.
Hotel response
Comment: 26 June
Dear Guest,
Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.
We look forward to having you back again!
Yours faithfully,
Luis Caldeira
(General Manager)
Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.
We look forward to having you back again!
Yours faithfully,
Luis Caldeira
(General Manager)
Couple
Comment: 11 Feb 2025
Luvly week in the sun with portugese cuisine
Booked this for a get away from UK weather, travelled with Jet2. Booked a standard twin/double room.
On arrival reception was good had an hours wait for room as with Jet2 we arrive early.
Went to our room nothing wrong with room allocated but it was at front of hotel and balcolny looked out onto street which consisted of closed business and not what I like sitting on my balcolny.
Went to reception enquired about a sea view room and for a very reasonable extra payment which was less than what Jet2 charge for exactly same room got a wonderful view and room was great.
For that I thank the hotel. IMPORTANT TO NOTE we were there in February and I would suspect that if it was during busier time of year it would not have been available.
If you book a Jet2 standard room you may be dissappointed with view unless of course you book a sea view when you first book.
Hotel in general was guiet, (February) there were works going on which Jet2 never informed us about and whilst it spoilt view around pool did not detract from experience. Other travel companies do advise about these issues.
Room was well appointed daily cleaning unless you decline it.
Restraunt was pleasant enough,
I have said this many times DO NOT EXPECT ENGLISH FOOD Its a foreign country. Hotels with a UK guests often try and provide a version of an English breakfast as do Vila Gale, Not for me on this occasion but it was enjoyed by many others and I found more than enough to keep me going.
Only had dinner once was not bad but did not really reflect the standard of the Hotel. We were Bed and Breakfast so we were not that bothered.
In the same vein about UK food Santa Cruz is very much Portugese. The restraunts supply local and national dishes which I have to say were very good,
I am now addicted to Picado, such a simple dish Fish or Beef or Chicken with a Sauce/Gravy with chips or fried sliced potato it was excellent. It would be unfair to pick out one restraunt but I am going to,
Recanto da Pitada situated just off the promenade and if walking from hotel on the left before tyou get to the Market building. English is not the staffs first language but we muddled through.
If you are interested in full reviews on restraunts over next few weeks will review all the locations we used.
To sum up hotel borders very close to 4 star but not guite there, rooms were clean and well tended.
Room service was quick and efficient,
Restraunt was hit and miss for me, my wife was okay with it but I would not go half board or all inclusive because I would look outside for restraunts. B AND B was ok.
We used the bar snack service which was quick efficient and very good.
Have to mention Sandra who was behind the bar 3rd Feb when we first arrived and several days after that and was an asset to the hotel a lovely lady and good at her job.
Just a final nod to the fact this is Portugal, Santa Cruz recognises UK travellers with their written menus but is local food not an english breakfast anywhere. I don't mind this at all but I have heard other british travellers whinging about local dishes and nothing english on menu.
The hotel is recommended Santa Cruz is recomended but expect (Quite correctly) it all to be portugese.
On arrival reception was good had an hours wait for room as with Jet2 we arrive early.
Went to our room nothing wrong with room allocated but it was at front of hotel and balcolny looked out onto street which consisted of closed business and not what I like sitting on my balcolny.
Went to reception enquired about a sea view room and for a very reasonable extra payment which was less than what Jet2 charge for exactly same room got a wonderful view and room was great.
For that I thank the hotel. IMPORTANT TO NOTE we were there in February and I would suspect that if it was during busier time of year it would not have been available.
If you book a Jet2 standard room you may be dissappointed with view unless of course you book a sea view when you first book.
Hotel in general was guiet, (February) there were works going on which Jet2 never informed us about and whilst it spoilt view around pool did not detract from experience. Other travel companies do advise about these issues.
Room was well appointed daily cleaning unless you decline it.
Restraunt was pleasant enough,
I have said this many times DO NOT EXPECT ENGLISH FOOD Its a foreign country. Hotels with a UK guests often try and provide a version of an English breakfast as do Vila Gale, Not for me on this occasion but it was enjoyed by many others and I found more than enough to keep me going.
Only had dinner once was not bad but did not really reflect the standard of the Hotel. We were Bed and Breakfast so we were not that bothered.
In the same vein about UK food Santa Cruz is very much Portugese. The restraunts supply local and national dishes which I have to say were very good,
I am now addicted to Picado, such a simple dish Fish or Beef or Chicken with a Sauce/Gravy with chips or fried sliced potato it was excellent. It would be unfair to pick out one restraunt but I am going to,
Recanto da Pitada situated just off the promenade and if walking from hotel on the left before tyou get to the Market building. English is not the staffs first language but we muddled through.
If you are interested in full reviews on restraunts over next few weeks will review all the locations we used.
To sum up hotel borders very close to 4 star but not guite there, rooms were clean and well tended.
Room service was quick and efficient,
Restraunt was hit and miss for me, my wife was okay with it but I would not go half board or all inclusive because I would look outside for restraunts. B AND B was ok.
We used the bar snack service which was quick efficient and very good.
Have to mention Sandra who was behind the bar 3rd Feb when we first arrived and several days after that and was an asset to the hotel a lovely lady and good at her job.
Just a final nod to the fact this is Portugal, Santa Cruz recognises UK travellers with their written menus but is local food not an english breakfast anywhere. I don't mind this at all but I have heard other british travellers whinging about local dishes and nothing english on menu.
The hotel is recommended Santa Cruz is recomended but expect (Quite correctly) it all to be portugese.
Hotel response
Comment: 17 February
Dear Guest,
It was a pleasure welcoming you at Vila Gale Santa Cruz, and we would like to thank you for your preference.
Thank you as well for your positive comments which are of the outmost importance to our team. We are delighted to learn that we have met your expectations, and you may rest assured we will pass your nice comments to our colleague Sandra.
It would be a pleasure welcoming you back in a not too distante future
Sincerely
Carla de Sousa
General Manager
It was a pleasure welcoming you at Vila Gale Santa Cruz, and we would like to thank you for your preference.
Thank you as well for your positive comments which are of the outmost importance to our team. We are delighted to learn that we have met your expectations, and you may rest assured we will pass your nice comments to our colleague Sandra.
It would be a pleasure welcoming you back in a not too distante future
Sincerely
Carla de Sousa
General Manager
Couple
Comment: 5 Feb 2025
Non-compliance with data protection policy
Good afternoon, on January 29th, I checked in at 5:00 p.m. at the hotel villa Galé santa cruz in the wood and checked out on January 30th at 12:00 p.m., while the stay, despite being short, went all very well, the worst came after the stay where the receptionist of this same hotel carried out a breach in relation to the data protection policy in which I was circulating by the same information linked to my stay, such as for example the values I paid in the check-in and check-out act, in which spaces I had in the hotel and what my meal in the hotel, personal data and data related to my stay of course, after this situation I am completely dissatisfied with the attitude of this employee, and I ask that something be done in this respect, otherwise there will be a complaint due to this failure by the employee of the hotel.
Hotel response
Comment: 10 February
Estimada hóspede
No seguimento da sua avaliação, cujo conteúdo mereceu toda a nossa atenção, vimos por este meio apresentar os seguinte comentários.
O Gupo Vila Galé tem como compromisso assegurar um serviço de qualidade a todos os nossos clientes e garantir todos os aspetos que se relacionem com a privacidade dos mesmos, sendo que o Vila Gale Santa Cruz cumpre rigorosamente o regime geral de proteção de dados e todas as normas em vigor, adotando medidas adequadas para garantir a segurança das informações pessoais.
Apos a reclamação apresentada realizamos uma averiguação interna, com vista a apurar eventuais falhas de procedimentos, e não registamos, segundo a informação de que dispomos, nenhuma falha.
Lamentamos que informações pessoais tenham sido disponibilizadas a terceiros, mas não temos registo que essa divulgação tenha sido realizada por colaboradores do nosso hotel.
Na expectativa de a receber novamente nos nossos hotéis e sem mais de momento apresentamos os nossos melhores cumprimentos.
Carla de Sousa
(Diretor Geral)
No seguimento da sua avaliação, cujo conteúdo mereceu toda a nossa atenção, vimos por este meio apresentar os seguinte comentários.
O Gupo Vila Galé tem como compromisso assegurar um serviço de qualidade a todos os nossos clientes e garantir todos os aspetos que se relacionem com a privacidade dos mesmos, sendo que o Vila Gale Santa Cruz cumpre rigorosamente o regime geral de proteção de dados e todas as normas em vigor, adotando medidas adequadas para garantir a segurança das informações pessoais.
Apos a reclamação apresentada realizamos uma averiguação interna, com vista a apurar eventuais falhas de procedimentos, e não registamos, segundo a informação de que dispomos, nenhuma falha.
Lamentamos que informações pessoais tenham sido disponibilizadas a terceiros, mas não temos registo que essa divulgação tenha sido realizada por colaboradores do nosso hotel.
Na expectativa de a receber novamente nos nossos hotéis e sem mais de momento apresentamos os nossos melhores cumprimentos.
Carla de Sousa
(Diretor Geral)
Couple
Comment: 1 Feb 2025
Great hotel.
Great hotel. Clean rooms that are cleaned every day. Friendly staff, friendly staff. Good breakfast buffet. Free shuttle bus to Funchal. It was my husband's birthday the week we were there and as a surprise he got a bottle of wine and a piece of cake as a surprise from the hotel. A nice gesture.
Hotel response
Comment: 5 February
Sehr geehrter Gast,
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.
Luis Caldeira
( Hoteldirektor)
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.
Luis Caldeira
( Hoteldirektor)
Very good location
Rua São Fernando, 5, Gaula, 9100-157, Portugal|2.09 km from city centre
10 things to dowithin 2.84 km
1.54 km
1.14 km
0.17 km
0.19 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
from 4 to 12 years old
Free
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Continental breakfast
Breakfast price
P 949 (≈EUR 15)/person
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Please note that access to the indoor pool for children under the age of 12 is allowed accompanied by an adult. Also the use of a swimming cap is mandatory in the indoor pool. The access to the hot tub, sauna or Turkish bath is limited to persons aged over 16 years old. Please note that when booking more than 9 rooms, different policies and additional supplements may apply.
This hotel accepts the following payment methods:
Cash
Vila Gale Santa Cruz: FAQs
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