Dover Castle Hostel, London Hotels

Name: Dover Castle Hostel
Address: 6A Great Dover Street, London, England, SE1 4XW, United Kingdom

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Fast facts

Check in from	15:00
Check out by	11:00
Pets	Pets are not allowed.
Children	Children are not allowed at this hotel.

Amenities

Wi-Fi

Front desk 24 hour

Non-smoking

Laundry

Bar

Accessible parking

More about Dover Castle Hostel

Dover Castle Hostel

Dover Castle Hostel is situated in London, 1.3 km from Tower of London and 1.3 km from Tower Bridge. Guests can enjoy the on-site bar. Rooms have a shared bathroom.

Ratings and reviews

Cleanliness

3.0

Location

4.5

Service

3.5

Rooms

3.0

Value

4.0

Sleep quality

3.0

Traveller reviews

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Mentioned by travellers

Comment: 31 Jul 2024

Stayed in: Jul 2024

Valentino at the Dover Castle really helped a lot, super friendly guy who helped me get a 3 night stay last minute, due to evacuation of another hotel. He was very helpful and very positive, hard to find in a guy in London. So a massive thank you to him and his hard work there.

Solo traveller

Comment: 22 Jul 2024

Stayed in: Jul 2024

Public Complaint for Bad Service at the Dover Castle Hotel in London:

I am writing to you to express my deep dissatisfaction and make a public complaint about the poor service received by a reception employee at the Dover Castle Hotel in London. The incident occurred on July 19 at 6:10 pm. This employee behaved in an insensitive, inhumane manner and showed unacceptable mistreatment and indifference towards me. Additionally, he refused to give options when I tried to pay by card, rudely insisting that they only accepted cash. It is clear that this person does not love what he does and his behavior reflects excessive pride and an attitude of superiority towards others. This individual is clearly xenophobic and his treatment leaves a very bad image of the hotel. My experience is not an isolated case; I have read numerous comments and reviews on the internet where other clients express that they have been treated in the same way. This person shows obvious discrimination and completely lacks the slightest courtesy towards customers. Despite all the complaints that have been made about the poor service and mistreatment of employees, as well as the indifference shown, the hotel has done nothing to improve. For this reason, I do not recommend this hotel to any type of person who wants to stay, especially if they are tourists. I call on the management of the Dover Castle hotel to take the necessary and appropriate measures to resolve this situation. An establishment that claims to offer lodging services cannot afford to have employees who mistreat guests and damage the reputation of the place. I hope that this complaint will lead to immediate corrective action being taken. Guests deserve to be treated with respect and courtesy, and it is the hotel's responsibility to ensure that its staff lives up to these basic standards of customer service.

Comment: 10 Jun 2024

Stayed in: Jun 2024

The guy at the reception is very rude! I don’t know why is he working there if he don’t like it!
They were painting the hostel so noise and terrible smell in the rooms and hallways!

Family traveller

Comment: 10 Apr 2024

Stayed in: Apr 2024

Happy 1st Time backpacking.

Straight forward, nice clean room and bathroom facilities. Fantastic, friendly and safe atmosphere in the bar. For my first stay at a hostel ever this was definitely a brilliant experience. We stored our things in lockers provided for £1 a day. We came and went as we pleased, happily. I would recommend definitely.

Comment: 1 Apr 2024

Stayed in: Mar 2024

Very close to Borough station and bus is very accessible. The pub attached as well is fantastic. However the property was a bit dirty and outdated. The toilet facilities weren’t great and had a foul stench. Overall okay if you’re just sleeping and getting around without spending much time in there.

Excellent location

4.5

6A Great Dover Street, London Borough of Southwark, London, SE1 4XW, United Kingdom|1.87 km from The London Eye

10 things to dowithin 0.93 km

1.88 km

1.33 km

2.94 km

Transportationwithin 1.18 km

0.08 km

0.51 km

0.69 km

Airportwithin 25.16 km

9.80 km

25.16 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are not allowed at this hotel.

Additional beds

Cribs can't be added.

Pets

Pets are not allowed.

Important information from the hotel

Please inform Dover Castle Hostel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Guests are required to pay a refundable GBP 20 key deposit upon check-in. We have a maximum stay of six nights in every 90 days. There is no return for 90 days from the last night stayed.

Accepted payment methods

The hotel accepts the following payment methods: