Holiday Inn Express New York City - Chelsea
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Holiday Inn Express New York City - Chelsea
Holiday Inn Express New York City - Chelsea
Located in New York and with Penn Station reachable within 400 metres, Holiday Inn Express New York City Chelsea by IHG provides express check-in and check-out, non-smoking rooms, a shared lounge, free WiFi throughout the property and a terrace.
Ratings and reviews
Traveller reviews
UK
Comment: 11 Dec 2024
Stayed in: Dec 2024
Brilliant hotel with 2 buts
Only 2 lifts and one was broken for our entire stay, with 15 floors and 18 rooms per floor it was torture waiting for a lift or trying to get in a lift due to queues, staff using it, full of laundry- should have been better
Breakfast was a car crash each day, around 50 seats and a small area for hundreds of guests, the space was small and confined and the usual tourists sitting at tables forever instead of any courtesy to have breakfast and move on. I even saw a family walk in off the street and simply sat down and started having breakfast. The food quality was actually very good but the organisation is shambolic
Still a good place to stay, just avoid breakfast
Hotel response
Comment: 12 December
Warmest Regards,
Ahmed Latif
General Manager
Comment: 14 Mar 2025
$25 per day amenity fee with absolutely no amenities
Hotel response
Comment: 14 March
We’re sorry to hear that your stay didn’t meet your expectations. We understand your frustration with the amenity fee and the challenges you faced with reaching the front desk and the breakfast area. We genuinely appreciate your feedback and will work on improving these aspects to improve the guest experience. We value your input and hope you will give us a chance to provide you with the flawless stay you deserve on a future visit.
Warmest Regards,
Ahmed Latif
General Manager
Comment: 11 Mar 2025
Exceptional hotel to stay at for my 30th birthday trip to NYC
It was CLEARLY explained to us by Terry about the nightly city tax charges etc, it works in at around $29 per night. Terry also explained there would be a separate pending charge which was around $50 - This went back on to our card around a week after we returned to the UK. So, we had no issues with charges the way other guests have, however, it is important to note that nightly city tax charges ARE NOT REFUNDABLE. I know numerous guests are complaining that the hotel are holding on to their cash, but are they aware the nightly city tax fees are not refundable? When checking in, we had an issue with one of our UK bank cards - The contactless option didn't seem to be working but it was fine when using chip and pin.
There are complimentary sweets at reception, free bottles of water (1 per guest/per day) and a help yourself coffee counter during the day. There is also a microwave for guest use. At the front of the hotel there are patio seats, one side you can smoke in, the other side is a smoke free area. This was great for us as we both vape. It was nice to sit there with a tea/coffee in the morning in a closed in area and not be standing out on the street to vape. We gathered here at the end of the day too, it became a routine and we ended up chatting to other guests. The hotel is pet friendly and we seen a few cute doggies with their winter jackets on, coming and going from the hotel. The lifts are secure access, so you can only move up the floors if you have a room key which is great for guest safety. There are also chips, sodas, big bottles of water in comparison to the free ones and confectionery available at reception for purchase. There was a sign for room service, but I'm unsure if this related to breakfast only, we didn't use this unfortunately.
Our room was on the 15th floor and was immaculately clean. The bed was SUPER comfortable and the bathroom was nice and spacious. The housekeeping staff visited daily and were very friendly. There were a few days where we had our ''do not disturb'' sign on our door as we planned to sleep late on some days, and despite getting a little note under the door explaining our room wouldn't be cleaned as we remained in the room after the time of the housekeepers being on our floor, they still offered to nip in and give the room a quick once over when we were heading out for the day. The housekeeping staff were well presented and very friendly and done a grand job. It was nice to come back to a tidy room after a long day exploring the city. One evening we unfortunately had an issue with the flush on our toilet, we contacted reception and within an hour or so a maintenance engineer arrived and fixed this within 15 minutes. We are very deep sleepers, so street noise did not appear to be an issue for us nor did hallway noise. There is a coffee machine in each room but we preferred using the self serve coffee stand in the lobby as this was better. The TV has many channels and we always found something to watch in the evenings after being out and about.
Breakfast is on offer from 0630hrs until 1000hrs. There are great options, hot and cold. Hot options tended to be turkey sausage, eggs, biscuits and gravy, fried potatoes. Each day the egg option would change, from scrambled, to fried, to mini cheese omelettes. There is also fruit, yoghurt, pastries , bagels, bread and muffins. There is definitely something for everyone. The breakfast area gets very busy, we found that going for breakfast around 0700hrs was the perfect time, as we were up super early anyway to fit in all of our planned activities. There were a few days as I mentioned previously that we slept late and the seating area was packed, so we collected some breakfast and return to our room to have it - Breakfast in bed!
The hotel is in a great location. There is a 7/11 around the corner for any late night nibbles. Whilst this is nothing to do with the hotel, please take care with the males who hang around the entrance to the 7/11, they were always intoxicated and would cat call etc. Lots of food options nearby, whether that be a restaurant or a cheap pizza slice. You are around a 10 minute walk to Penn Station and a 20 minute walk to Times Square.
Terry organised us a late check out of 2pm (free of charge!) on the day we were flying back to the UK, our flight was at 7PM so this was extremely helpful to get a few extra hours of relaxing before starting the journey home. There was an option for the hotel to store our luggage until midnight on the day of check out if we required it, but we didn't have to make use of this.
All in all a wonderful stay. It was worrying to see so many negative reviews, and I don't know why there are so many, perhaps people are booking this hotel expecting it to be extremely high class, but I can assure you it was high class for the price we paid.
We won't be back to NYC for a long time, but when we do manage to return, we hope this hotel is still here for us to return to. I will be recommending this hotel to anyone who asks me where to stay when they come to NYC.
Thanks for a great stay.
Hotel response
Comment: 11 March
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear you had such a wonderful time celebrating your 30th birthday in NYC. It is lovely to know that the service extended by Terry left a positive impression and we’re so glad he helped make your check-in process smooth. We are happy to learn that you enjoyed the breakfast options, the comfort of your room, and the little extra touches like the coffee and sweets in the lobby. We also appreciate your feedback about the neighborhood and will pass along your thoughts. We look forward to welcoming you back soon to Holiday Inn Express New York City - Chelsea.
Warmest Regards,
Ahmed Latif
General Manager
Comment: 8 Mar 2025
Stayed in: Mar 2025
Comment: 1 Mar 2025
ATTENTION!!!!
Hotel response
Comment: 3 March
We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to deal with the key issue and the lack of response regarding your towel request. This is certainly not the level of service we strive to provide. Please rest assured that we will address these concerns with our team to ensure that such issues do not occur again. We are committed to providing outstanding service, and we hope to have another opportunity to show you the exceptional stay you deserve. Thank you for your feedback.
Warmest Regards,
Ahmed Latif
General Manager
Excellent location
232 W 29th St, Manhattan, New York, 10001, United States|2.44 km from Skyports Seaplane Base
10 things to dowithin 1.78 km
Transportationwithin 1.61 km
Airportwithin 10.60 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children can use extra beds for an additional charge of USD 25.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
From menu.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Holiday Inn Express New York City Chelsea by IHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of USD 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that check-in must be arranged in advance for check-ins after 18:00 hours. The Daily Destination Fee includes: Premium WiFi - 2 bottles of water daily - 10% off dry cleaning - 10% off Biricchino Italian restaurant - 10% off Ocabanon French restaurant - Complimentary use of property bicycles (based on availability) - New York City Self-Guided Walking Tour - Digital newspaper subscription access. This property does not accept cash. Self-parking is available, the self-parking lot is near the hotel on 148 West 31th Street between 6th Avenue and 7th avenue. Hotel will validate your parking ticket receipt.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
