Big Pines Mountain House
Find the best hotel in South Lake Tahoe for your dates, by price or preference
Compare deals for Big Pines Mountain House across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
All taxes and fees included
Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Big Pines Mountain House
Big Pines Mountain House
This pet-friendly motel in South Lake Tahoe, California is steps from the shopping, dining and entertainment of Heavenly Village.
Ratings and reviews
Traveller reviews
Comment: 28 Feb 2025
Stayed in: Feb 2025
Comment: 13 Mar 2025
None
Hotel response
Comment: 14 March
We are truly sorry to hear about your experience and sincerely regret any discomfort you may have encountered during your stay. The health and well-being of our guests is our highest priority, and we take reports of this nature very seriously.
Our hotel follows strict cleaning and pest control protocols, and we work closely with professional exterminators to ensure our rooms meet high hygiene standards. If an issue is ever reported, we immediately investigate the room and take all necessary actions. We deeply regret that you feel we did not cooperate with you and would like to discuss this matter further to better understand what happened and how we can address your concerns.
Your feedback is invaluable in helping us improve, and we sincerely hope to regain your trust in the future.
Comment: 10 Mar 2025
Stayed in: Mar 2025
Comment: 22 Feb 2025
Stayed in: Feb 2025
Comment: 18 Feb 2025
Stayed in: Feb 2025
We immediately reported this problem at check-in around 6 PM, expecting a prompt resolution given the freezing temperatures. However, despite multiple follow-ups, nothing was done. By 11 PM—after a long and exhausting day outdoors—we were still left without heat. At 11:30 PM, completely frustrated and unable to stay in such conditions, we had no choice but to leave and find another place to stay.
The lack of urgency and customer care in addressing such a critical issue was unacceptable. A functional heater in winter is a basic necessity, and the hotel’s failure to fix or offer an alternative solution ruined our experience. We expected better service and responsiveness, and unfortunately, this stay did not meet even the most basic hospitality standards.
Excellent location
4083 Cedar Ave, South Lake Tahoe, 96150, United States|0.23 km from Observation Deck Heavenly Ski Resort
10 things to dowithin 0.24 km
Airportwithin 8.31 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. Swimming pool #1 is closed from Sun 29 Sept 2024 until Thu 22 May 2025 A damage deposit of USD 75 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. For reservations that are one night only, the entire stay will be charged. For reservations longer than one night, the first night stay will be charged to pre-authorize the credit card. Cancellation fees apply when reservation is cancelled within the 48 hours policy. Cancellation is first night penalty. Customers can cancel or modify only if the reservation is outside the 48 hours policy. If the reservation is obtained through a discounted rate (any promo) then there is no cancellation, only modification. Dogs are the only pets allowed at the property. Maximum of 2 dogs. Please contact the property for fees and details. Starting 1 February 2017, the property will only provide maid service every other day to all stay overs, but they have the choice to offer daily service if the guest requests it at check-in.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
